For Denver-based Fix Auto USA shop owner Jerry Stander, the collision repair business is a family affair.
“I’ve been repairing automobiles since my high school days,” said Jerry. “In the 1970s, I started repairing damaged cars out of my family home garage. Soon after, in February of 1983, my brother Bernie and I established Jerry Stander’s Auto Body in Littleton, Colorado. In 1997, we had the opportunity to purchase land and build a facility of our own for the future. The rest is history.”
In 2006, during a consolidation in the Denver market, the Standers decided to join Fix Auto USA.
Now as Fix Auto Highlands Ranch, the family and its shop has established a local legacy of community support.
“The Sertoma Mile High Soap Box Derby has been near and dear to our hearts,” said Jerry. “We have been involved since 2008 and it has been incredibly rewarding. It all began when I was asked to build the starting ramps and it has evolved from there. I’ve built various classes of race cars, trailers, the starting line, the finish line and everything in between. The shop is home base for the local ‘Mile High Soap Box Derby’ club. Many meetings and fund raisers are held at our facility, along with clinics where racers and families build their soap box race cars.”
Fix Auto Highlands Ranch also supports the local chapter of the Rotary club, where they have made and served meals at the Ronald McDonald House; served meals at the Denver Rescue Mission; and assembled and delivered Thanksgiving baskets to home-bound residents.
The Standers also value connecting with other collision repair operators and participating in industry groups. Fix Auto USA helped the Stander family organization connect with other operators with the same business mindset and values. They’ve joined a Fix Auto business development group and several other business advisory councils.
They also work the Automotive Service Association (ASA), the Automotive Management Institute (AMI), and I-CAR for business networking and creating training programs for the shop and staff.
Jerry and Bernie Stander realize their success would not be possible without their staff. Their team is one big family and they see very little turnover among their staff.
“We work to help everyone get the training and certifications they need to deliver great repairs,” said Stander. “Professional, safe and quality repairs have always been the culture for us at Fix Auto Highlands Ranch.”
Fix Auto Highlands Ranch has been I-CAR Gold Class certified for more than 16 years, with many of the staff obtaining platinum status. Fix Auto Highlands Ranch became the first shop in Colorado to become “Honda ProFirst Collision Repair Certified.” Along the journey, they have also worked with Subaru to become “Subaru Collision Certified”, and they are currently working with other manufacturers to obtain additional OEM certifications.
They have partnered with Verifacts Automotive, which helps them continually improve through spot vehicle inspections and verifying the facility is up-to-date with shop equipment and procedures. These training and certification programs provide the groups and coaches that helped Fix Auto Highlands Ranch provide a great culture of customer service, repair training and OEM procedures.
On March 29, National Mom and Pop Business Day, Driven Brands would like to thank Jerry and all our franchisees across our brands. More than 80% of our locations are owned by franchisees who live and work in their local communities.
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